We know how frustrating this can be! Because of all the different browsers, networks, etc., there are many possible causes and solutions, but here are the most common ones:
- Too many tabs open - close all other open tabs on your device. Having too many tabs open consumes working memory, which can lead to significant performance issues.
- Clear your cache - follow the instructions here: https://www.refreshyourcache.com/en/home/
- Update your browser - an out-of-date browser can also affect your viewing experience. Check to see that you're using the latest version of your browser.
- Accept cookies - If you haven't accepted cookies, you'll see a pop-up message at the bottom of your browser window. Click the purple button to accept cookies.
- Perform an internet speed test - You can test your internet at https://fast.com/. If you’re downloading under 20-25 Mbps, it's likely that your connection is not fast enough. Check with your IT department to be sure Mystery Writing is on the list of approved sites for your school.
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Run a video test - When you run a video test you are testing to see if any of the sites we use to host our content are being blocked by your school or district. This isn’t an unusual occurrence, as most schools use content filtering or firewalls. The video test will show you which, if any, of those sites are being blocked. If nothing is being blocked, this is what your test results will show:
If you see a red “X” next to one of the websites listed, you should reach out to your school’s IT department with the screenshot of your results. They will be able to see which of our hosting sites is blocked, and then unblock it for you on their end. After they unblock the site, you should no longer have trouble viewing the videos.